Frequently Asked Questions
Everything you need to know about your Google Store experience.
When will my order arrive?
Shipping times vary based on your location and the shipping method selected at checkout. You can track your package's progress through the 'Order History' section of your account or via the confirmation email link.
What is the return policy for hardware devices?
You can return most items purchased from the Google Store within 15 calendar days of receiving them. For high-value items like Nest thermostats or Pixel phones, please ensure the device is in its original condition and packaging.
Which payment methods are accepted?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also use Google Pay for a faster checkout experience.
Do Google products come with a warranty?
Yes, most Google hardware products come with a limited manufacturer's warranty that covers defects in materials and workmanship under normal use. Details vary by product and region.
How do I cancel or change an order?
Orders can only be cancelled within a very short window after they are placed. If the 'Cancel' button is no longer available in your Order History, the shipment has already been processed and you will need to initiate a return instead.
Is technical support available for my device?
Absolutely. You can access 24/7 troubleshooting guides through our Help Center or contact our support specialists via chat or phone for personalized assistance with your Google devices.